Showing posts with label ToolsAndTricks. Show all posts
Showing posts with label ToolsAndTricks. Show all posts

Tuesday, June 16, 2015

Tools & Tricks: The Anatomy of a Perfect Facebook Post

1 comment:
With seemingly endless changes to the News Feed algorithm, sometimes it feels like it’s impossible to win on Facebook. A post that would have gotten thousands of impressions a year ago now gets a couple dozen.

But rather than looking at Facebook’s frequent rule changes as an obstacle, you should starting seeing them as an opportunity.



Every time Facebook makes an update to the News Feed algorithm, there are going to be winners and losers. The trick is, Facebook makes it very clear who the winners will be and who is going to suffer. Publications and brands like BuzzFeed and Starbucks don’t win on Facebook by gaming the system, they win because they play by Facebook’s rules and reap the rewards.

You can’t build a successful Facebook Page overnight, but by learning to create consistently great posts, you can use the News Feed to your advantage and start turning Facebook into a major driver of growth.

The Perfect Facebook Post

While there are exceptions to every rule, the vast majority of successful Facebook posts follow a set of certain criteria. Start integrating these tips below into all of your posts and you will see your engagement and reach continue to grow.

1. Post As a Link

Always post your content as a Link rather than a Photo with a link in the description. The terminology Facebook uses to describe the different kinds of posts can start to sound trivial, but the effect each has on performance is not.

When creating a Facebook post you have four general options -- post a Status (words only), a Photo, a Video, or a Link. A Link is just a Status with a URL pasted in it.


Pretty simple, but the important thing to remember is that Links reach a larger audience than Photos by rate of 2-to-1

The reason the Link format performs so well is that Facebook automatically generates a preview of your content using the page's metadata -- title, share image, description, and site name. Facebook has decided this format is the proper way for URLs to appear on the News Feed, and boosts Pages that post Links accordingly.



Pro tip: When you paste your URL into the Status composer, you can erase it before posting and the Link Preview will still appear (see other examples below). This is a great way to make your posts look cleaner while still using the Link format.

2. Use Accurate Title and Description

Sometimes the title and description metadata that gets pulled in by Facebook doesn't look that pretty. Or, maybe you want to test out a different headline based on the context you're sharing your content in.

Either way it's easy to edit a link's title and description copy before you post it to Facebook. Just click on either field on the link preview and make the change before you click "Post".


Pro tip: Since the post above was for a show announcement, Do214 edited the event page's title on the Facebook link preview to make it more engaging.

3. Use an Optimal Share Image

Now that you can set the share image for your pages directly from Radmin and the front-end, you can make sure the image that Facebook pulls in for your Links is always optimized for the News Feed.


Facebook's own guidelines specify that share images should be no smaller than 1200 x 630 pixels, and always maintain that 1.91:1 ratio. It should be said that our own cover images are recommended to be 1200 x 450 pixels (2.67:1), so failing to upload a separate share image could really hurt post performance.

The share images you choose should always be high-quality and capture what the content in the link is all about. Blurry images or images only slightly related to the content aren't going to capture your audiences attention. Also, you can use images with words and graphics, but they aren't necessary.

Pro tip: If you plan to boost a post through paid promotion, the share image cannot be made up of more than 25% text.

4. Use the Facebook Debugger

If you've ever been frustrated by the Facebook Link preview pulling in outdated images or description copy, you'll be glad to know that these problems can now be easily fixed by the Facebook Debugger tool.

Facebook's caching scripts automatically pull in metadata to generate those pretty link previews, but if you're sharing the link for the first time or you just updated the image, the scripts will not have had time to pull in the new metadata for your current post.

Thankfully, the Debugger tool can be used to force Facebook to fetch the updated share image, title, or page description. When in doubt, use this tool every time before sharing content to make sure everything will appear exactly how you want it to.

5. Use Conversational Tone, But Keep It Short

Studies have found that the most engaged-with posts are the ones that use a conversational tone, but are kept to 40 characters or less.

Think about it, you know this instinctively. Facebook is where you communicate with your friends, stay up to date with what they're doing, and share links they might find funny or interesting. The last thing you want to see in your News Feed is someone who posts a three paragraph essay about something they're trying to tell you to care about.


It's the same with your metro's audience. If you've followed steps 1-3 above, you're already going to have an awesome looking Link, so all you have to do is introduce it or tease it in a natural and conversational way. Let the image, title, and description do the rest of the talking.

6. Try Sharing At Off-Peak Hours

The most popular times for sharing content on Facebook are Monday through Friday, 10am-7pm. However, most engagements on workdays actually happen early in the morning (when people are drinking their morning coffee and scanning the News Feed) and night (while they're sitting on the couch watching TV or laying in bed trying to get to sleep).

Use this discrepancy to your advantage by scheduling certain posts to go live during these off-peak hours when there's less content being shared but more people engaging. TrackMaven recommends 5:00pm to 12:00am local time as an optimal time to post content.


Also, weekends are usually a down time for brands and publications to post content, but users are engaging on Facebook around the clock Saturday and Sunday. You do it yourself while you're waiting at a bar for a friend, standing in line at a show, or laying in bed enjoying a lazy Sunday.

So before you head out on Friday afternoons, remember to schedule a few posts to go live at strategic times on Saturday and Sunday.

7. It's Part of a Bigger Facebook Strategy

All of these tips are great for crafting the perfect post, but none of it matters if it's not part of a consistent Facebook strategy. Sorry if this bursts your bubble, but there's no way to game the system these days. Social media users are too savvy and you won't get anywhere by bullshitting them.

To become successful on Facebook (and all of us can become incredibly successful on Facebook), you need to get serious about what you want your voice to be and put out great, authentic content everyday.

The most successful Facebook Pages aren't the ones always trying to promote something or bait you into clicking through to their site. They post content that's funny, cool, interesting, useful, or relevant. They behave more like a friend than a company that's trying to sell you something.

Think about it, what's the type of local content you like to see pop up on your news feed? It's not the dry and boring stuff your daily newspaper posts, and it's not the corny stuff some local bloggers posts. It's stuff that speaks to you and your peers in an authentic way and makes you want to be a part of what they're doing. Post that.


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Friday, March 13, 2015

Tools & Tricks: Radmin Added To LearnStuff

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Our regular Tools & Tricks updates bring you badass tips from the Delivery team for making the most of the DoStuff platform, growing your audience, and improving your daily workflow.

Even though it’s less than a year old, we’re well aware that our LearnStuff knowledge base is sorely out of date. Launching in a year when we moved the whole Network over to a new front-end and back-end set a pretty short expiration date for the entire thing.

We’re working to overhaul LearnStuff in the coming months to make it more intuitive and useful, but in the meantime we’ve been applying Band-Aid fixes to the existing knowledge base where we can.

Radmin Guides In LearnStuff

The biggest of these stopgap fixes has been writing basic documentation for Radmin. Ever since Radmin launched, there has been no central place for you guys to look up self-help information about the back-end.

The only option was to bug one of your fellow metros via Slack every time you got stuck.

Well now we’ve added an entire Radmin section in LearnStuff for you to look up solutions to an issue you’re having, or to help onboard new employees and interns. It’s a light but comprehensive intro to everything Radmin, so you’re not left scrambling for answers about how to export votes at 1am.

We’ll be working over the next few months to get the rest of LearnStuff updated, but for now take a look at the Radmin guides for yourself and let us know what you think.



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Friday, February 27, 2015

Tools & Tricks: How To Perfect Your Front Pages In One Hour

1 comment:
An accurate, updated, and aesthetically pleasing front page is just as awesome as it is attainable. Follow these steps to perfect the most immediately visible portions of your metro’s front pages in under an hour. The more frequently you complete the process, the quicker it becomes!

Have a question? Check the ‘FAQ / Answers' section at the bottom of the page.

How To Perfect Your Front Pages In One Hour
  1. Set yourself up for success.
    1. A second monitor is highly recommended.
      1. A slammin’ Spotify playlist is too.
    2. Clean off your desktop.
    3. Quit all unnecessary programs.
    4. Close all of your windows except for one.
    5. Log on to your metro’s site.
      1. Make sure you’re using an account that has ‘Manager’ permissions.
      2. Head to your home page.
  2. Check your Leaderboard, Brand and Listings ads.
    1. Are all ads displaying correctly?
      1. Does anything look stretched or pixelated?
  3. Check your ‘Latest.’
    1. Click ‘View All Latest’
    2. Scan through the first page of Latest Entries
      1. Are there any duplicate posts? Misspellings?
      2. Are all of covers relevant, text-free and low contrast?
      3. Do all the tags make sense?
      4. Should anything be posted to ‘Latest’ that hasn't yet been?
  4. Check your Search Bar.
    1. Is your search suggestion still relevant?
      1. Can you update the suggestion to something more timely?
    2. Click into the ‘Search’ field.
    3. Are any of your Featured Stuff outdated?
      1. Is there anything that you should add to Featured Stuff?
    4. Do any of the featured Tastemakers have strange display names?
  5. Scan through today’s event listings.
    1. Check for event listings in need of the human touch.
      1. Do all the events make sense?
      2. Do all of the lineups seem like they’re updated?
      3. Are there any duplicate events?
      4. Are there any lame or off-brand events?
      5. Are there ‘Buy’ links present (when applicable)?
      6. Are there any shows that seem like they should be sold out that aren’t marked as such?
      7. Are all of the cover photos text-free?
      8. Are there any misspellings or strange / redundant top lines?
    2. Open each substandard event in a new tab (on the same window) - but don’t address right away.
    3. Continue working down the event listings until you’ve hit the ‘View More’ button.
    4. One by one, click into each window and address the elements of the event listing that need to be improved.
      1. Questionable lineup? Open the ticket link in a new window to double-check.
      2. Subpar photo? Use a separate window to locate an ideal image.
        1. Once you find said image, drag it your desktop.
        2. Upload the image to the event page.
          1. Make sure you keep your computer’s ‘Open File’ popup modal sorted by ‘Date Added’ (in descending order) by default.
            1. That way, you know the most recently added image will always be on top and you don’t have to spend time digging for it.
    5. Continue this process until all additional windows have been closed.
    6. Switch to ‘Tomorrow’ and repeat the process.
    7. Continue the process for six days into the future.
  6. Check your site’s footer.
    1. Are all of your Featured Event ads displaying correctly?
      1. Are any ads stretched or pixelated?
    2. Are there any outdated links in your footer?
    3. Are all of your social links present and working?
  7. Check your category navigation and click into each category.
    1. Is every category displaying more than 10 events (on a given day)?
      1. If not, consider either displaying all upcoming events within the category (see FAQ for instructions) or just removing the category.

Celebrate! You’ve finished. You now have a magnificent looking website.

FAQ / Answers

How often should I update Latest?
You should update your Latest section whenever you or a member of your team produces a piece of content that you are proud of. This can include (but is not limited to):
  • A new list (or an updated evergreen list such as ‘Top Picks,’ ‘Free Shows’ or ‘Just Announced’)
  • A new /p page
  • An awesome new giveaway or RSVP offer
  • A doXYZ-presented event announcement

Should I delete Latest entries?
No. Latest entries should never be deleted. Rather, newer updates should push older Latest posts down the list. Your Latest section should read like a blog feed and tell the ‘story’ of all your metro’s key cultural happenings throughout the year.

How do I update my Search Suggestions or Featured Stuff?
Navigate to Radmin -> Content (on the left sidebar) -> Words

How do I edit a Shortcut?
Navigate to Radmin -> Content (on the left sidebar) -> Shortcuts. When editing a shortcut:
  • Check ‘Display?’ to include the shortcut on your site’s shortcut navigation bar
  • Check ‘Show Ongoing?’ to have the shortcut include ongoing events
  • Check ‘Show Upcoming’ to have the shortcut display upcoming events immediately below the given day’s events (highly recommended for shortcuts with less than 10 events per day)

How do exclude a certain category’s events from my front page?

Navigate to Radmin -> Content (on the left sidebar) -> Shortcuts and find your metro’s default (home page) shortcut (it’s frequently titled ‘What to do’). Edit the Shortcut to ‘exclude’ events from any unwanted categories.

Have something you'd like added to this section? Send your suggestion to support@dostuffmedia.com.

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Tuesday, January 27, 2015

Tools & Tricks: Improved Comedy & EDM Scrapers, Plus Page Makeovers

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Our regular Tools & Tricks updates bring you badass tips from the Delivery team for making the most of the DoStuff platform, growing your audience, and improving your daily workflow.

For this Tools & Tricks update, we've got a hack for adding more comedy and EDM Events, plus some tips for improving content on your site while building up local relationships at the same time.

Improved Comedy & Nightclub Scrapers Through Cvent

Through a conversation that came to us from Jay up at Do206, we were approached by Cvent about improving Events that they sell tickets for on their sites -- TuneStub.com, LaughStub.com, and ElectroStub.com.

Their rep did an audit of our Network and found that some venues that they do ticketing for have partial Event listings, or no Event listings at all. Two weak spots of ours — comedy and EDM/nightlife listings — are especially susceptible.

See LA nightclub, Emerson Theatre, below. The current page on DoLA shows zero events, while ElectroStub.com lists at least three ticketed events per week.


Scraping Events From Cvent Sites

Obviously wanting their ticketed Events to show up correctly on DoStuff sites, Cvent offered us a little extra help in setting up Scrapers for their venue pages and fixing these discrepancies.

First, their rep emailed over a comprehensive list of every venue on their platform so we could compare their listings to their own. Then, our team set up scripts for every metro so that new Scrapers can be set up instantly for any venue on the Cvent sites.

Before you start setting up any of these improved Scrapers, however, you’re first going to want to check them against your current set up. Open up the venue list from Cvent and sort alphabetically by city or state to find links to venues in your metro (keep in mind that more than one city may apply here -- like Brooklyn or Santa Monica).

If you compare the venue page on TuneStub/LaughStub/ElectroStub to the one on your site and find that you’re missing a lot of Events, you should set up a new Scraper in Radmin to scrape Cvent's site from now on.


Using the Emerson Theatre as an example, you would go to the Scraper page in Radmin (Radmin > Events > Scrapers) and click the “New Scraper” button. In the form above you would want to add:

  1. Venue: The venue that this Scraper will be attached to on your site
  2. URL: The URL for the Cvent site where the Scraper will pull from
  3. Category: The Category for the Events that are being scraped
  4. Script: Choose the script for the corresponding Cvent site (the correct Tunestub script is named “Tunestub (shows)”

Then check “Active”, hit “Next”, and you’re ready to go.

It will take some time to browse through all the Venue pages to compare listings, so there is no rush here. We just want you to know this is available as a way to improve your Event listings, especially for comedy and EDM Events.

Event, Venue, and Artist Page Makeovers

Inspired by an article we read about About.Me’s CEO personally improving up to 50 random user profiles per week, we thought we’d suggest adopting a similar “makeover” initiative for user-created content on your sites.

It’s just a fact, user-added Event pages often look pretty shitty (see below). It’s great if people are using your site to promote their Events, but if the page looks like it was put together by your grandma it’s going to make you -- and them -- (and you) look bad in the long run.



If you spot an Event page, Venue page, or Artist profile on your site that looks like it could use some TLC, reach out to them 1-on-1 and offer to give it a makeover free of charge. Oftentimes all that's needed is to swap the Event poster out for an HD cover image. Or sometimes the Event description just needs some work.

Same goes for Venue and Artist pages. You can’t expect local bands and venues to share links to a page that looks ugly. Offer to overhaul their page with high-quality content and then share a few tips for making the most of the DoStuff platform.  If an artist or venue doesn't have HD, magazine-quality images that you can use, offer to send one of your photographers to a show and share the photos with them afterward. Nine times out of ten you will get an enthusiastic “yes”.

This 1-on-1 outreach not only improves the look of your site, it builds up good will that will pay off in the long run. As your local community gets more familiar with your site, they'll link to it more often -- driving up your audience numbers and SEO rankings. 

We try to automate as much as possible around here, but sometimes there’s just no substitute for the old-fashioned white glove treatment.
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Tuesday, January 13, 2015

Tools & Tricks: How to Conquer Instagram in 2015

35 comments:
Our regular Tools & Tricks updates bring you badass tips for making the most of the DoStuff platform and other channels you use to reach your audience.

Instagram is one of the most popular social networks for our target audience, with over 200M monthly active users and about 90% of those under the age of 35 (yes, 9-0).

We've compiled some best practices, professional-grade tools, and online resources to help you create a kickass Instagram strategy and build a loyal following of users.

Best Practices For Instagram

While a lot of companies are active on Instagram, there’s a big difference between just throwing up pictures and building an active and engaged audience. Here are five things to always keep in mind when sharing content on Instagram.

The following is adapted from this post on the official Instagram for Business blog.

Be true to your brand

Be sure that your content expresses a clearly defined personality and voice. Feeds that feel distracted and don’t support a centralized brand message do not engage users.

The head of online marketing and social media at Herschel Supply Co. says to sit down and define your message in one sentence, and try to have every photo feed into that. For Herschel Supply the message is “well travelled”. For the DoStuff Network, that defining sentence would probably be, “Do something awesome today.”

Every photo and video you post to Instagram -- or repost from followers -- should capture that feeling of always experiencing the coolest stuff your city has to offer. If a piece of content doesn’t reach that bar, then it’s not a good fit for your Instagram feed.

A photo posted by @do415 on

Where else would you rather be in San Francisco when the sun is shining?

Share experiences

Offer a view into the lifestyle that your site makes possible through the eyes of the people who use it.

Poler Outdoor Stuff has built a massive following on Instagram by sharing adventure photos from their customers and fans. Through branded hashtags like #CampVibes and #BeneathTheBrim, they encourage followers to share personal adventures with the greater community and then feature the best on the official Poler account.

In a similar way, you can bring real world experiences to life on Instagram. After all, it’s this connection to a particular lifestyle -- one of always being in the right place at the right time -- that make people want to follow you in the first place.

A photo posted by Do512 (@do512) on

Do512's most popular photo from the two weekends of ACL Fest was this shot from the back row of the Calvin Harris show -- not a professional shot taken from the front row

Find beauty everywhere

Show how your metro sees your city and make that feel meaningful to users.

Although music is the backbone of every DoSite, concerts aren’t the only thing we love about living in our cities. Don’t be afraid to share everyday moments that capture what it is you love about your town and the people and businesses that call it home.

A photo posted by DoLA (@hellodola) on

A perfectly composed shot of this morning treat turned into one of DoLA's most engaged posts -- people appreciate the authenticity of those everyday moments

Inspire action

Start a movement around your metro’s Instagram account.

Similar to Poler’s #CampVibes above, Nike encourages followers to tag pictures taken while running with the #RunFree hashtag. Chobani’s followers use the #CreationADay hashtag to show off recipes that use Chobani yogurt.

All of these brands have turned their Instagram followers into active participants in a larger movement. What would that type of participation look like in your metro? Do502 uses the #HowWeLou hashtag to encourage users to share their view of the city. Do317 uses #DoIndyRight. What’s a similar movement that would speak to your users? #SelfieWithTheBand? #DoAwesomeStuff? #ILove(insert area code here)?

A photo posted by Mercury Ballroom (@mercuryballroom) on

Less than a month after Do502's launch, Louisville locals were already tagging their favorite concert photos with #HowWeLou

Know Your Audience

Learn what people love about your site, and explore ways to capture the imagination of new users.

What is it that drives people in your metro to go to your site and open your newsletter? Is it the chance to score those impossible-to-get tickets? Is it the cure for Wednesday night boredom? Is it exploring new pockets of your city every week?

You can’t really understand your audience without talking to them, so ask around. Then use that info to constantly refine how you engage them and how you shape the other strategies above.


Every Chicagoan knows one thing...

Third-party Tools and Apps

If you're still using just your iPhone camera and the official Instagram app to power your metro's Instagram account, we have news for you -- you're behind the times.

Since Instagram doesn't offer brands any way to schedule posts or manage large communities on their official app, a number of great third-party services that have popped up in recent years to help brands step their game up.

And while Instagram's Polaroid-inspired filters may have looked cool in 2011, there are now much more sophisticated apps for creating great looking photos on your phone.

Tools for Managing Your Account

  • Iconosqaure - Formerly known as Statigr.am, Iconosquare offers you a much more complete way to manage your Instagram community. View your feed as a grid, list, or slideshow, respond to comments (with emoji!), search for hashtags, and look up valuable metrics about your followers.
  • Repost - If you're looking for a better way to share cool photos posted by your users (via @hellodola), look to Repost. This mobile app will create a perfectly sized copy of the photo along with an overlay of the originator's username.
  • ScheduGram - Since Instagram doesn't have an official API, it's almost impossible to build a third-party scheduling tool. ScheduGram figured it out, though, through "virtualized" software and other impressive coding tricks. If you're looking for a scheduling tool, this is the best.
  • JustUnfollow - JustUnfollow helps you clean up who you follow and find more relevant people to build your community around.
Tools For Editing Photos


  • VSCO Cam - Long the hush-hush favorite app for professional photographers, VSCO Cam (pronounced "Viz-Co Cam") is the hands-down leader for editing photos on your phone. With a full tool-set for touching up photos and a huge catalog of presets, VSCO Cam will have your photos looking uber cool in no time (via @do314).
  • Instasize - Sometimes the square proportions of Instagram's camera aren't enough to fit everything you want to share (via @do502). Instasize adds a clean, white border to any photo to give it the proper 1:1 dimensions to fit on your Instagram feed.
  • Over - There are times when a photo alone can't tell the whole story. Over lets you add beautiful text and artwork to your shots to paint a complete picture of what you want to say.


You can easily copy the look of HazDF's text overlay using Over

Other Resources

Here are a few more links to bookmark to help you make the most of Instagram. If you have any more you want to share, paste them in the comments below or post them in Slack!



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Showing posts with label ToolsAndTricks. Show all posts
Showing posts with label ToolsAndTricks. Show all posts

Tuesday, June 16, 2015

Tools & Tricks: The Anatomy of a Perfect Facebook Post

With seemingly endless changes to the News Feed algorithm, sometimes it feels like it’s impossible to win on Facebook. A post that would have gotten thousands of impressions a year ago now gets a couple dozen.

But rather than looking at Facebook’s frequent rule changes as an obstacle, you should starting seeing them as an opportunity.



Every time Facebook makes an update to the News Feed algorithm, there are going to be winners and losers. The trick is, Facebook makes it very clear who the winners will be and who is going to suffer. Publications and brands like BuzzFeed and Starbucks don’t win on Facebook by gaming the system, they win because they play by Facebook’s rules and reap the rewards.

You can’t build a successful Facebook Page overnight, but by learning to create consistently great posts, you can use the News Feed to your advantage and start turning Facebook into a major driver of growth.

The Perfect Facebook Post

While there are exceptions to every rule, the vast majority of successful Facebook posts follow a set of certain criteria. Start integrating these tips below into all of your posts and you will see your engagement and reach continue to grow.

1. Post As a Link

Always post your content as a Link rather than a Photo with a link in the description. The terminology Facebook uses to describe the different kinds of posts can start to sound trivial, but the effect each has on performance is not.

When creating a Facebook post you have four general options -- post a Status (words only), a Photo, a Video, or a Link. A Link is just a Status with a URL pasted in it.


Pretty simple, but the important thing to remember is that Links reach a larger audience than Photos by rate of 2-to-1

The reason the Link format performs so well is that Facebook automatically generates a preview of your content using the page's metadata -- title, share image, description, and site name. Facebook has decided this format is the proper way for URLs to appear on the News Feed, and boosts Pages that post Links accordingly.



Pro tip: When you paste your URL into the Status composer, you can erase it before posting and the Link Preview will still appear (see other examples below). This is a great way to make your posts look cleaner while still using the Link format.

2. Use Accurate Title and Description

Sometimes the title and description metadata that gets pulled in by Facebook doesn't look that pretty. Or, maybe you want to test out a different headline based on the context you're sharing your content in.

Either way it's easy to edit a link's title and description copy before you post it to Facebook. Just click on either field on the link preview and make the change before you click "Post".


Pro tip: Since the post above was for a show announcement, Do214 edited the event page's title on the Facebook link preview to make it more engaging.

3. Use an Optimal Share Image

Now that you can set the share image for your pages directly from Radmin and the front-end, you can make sure the image that Facebook pulls in for your Links is always optimized for the News Feed.


Facebook's own guidelines specify that share images should be no smaller than 1200 x 630 pixels, and always maintain that 1.91:1 ratio. It should be said that our own cover images are recommended to be 1200 x 450 pixels (2.67:1), so failing to upload a separate share image could really hurt post performance.

The share images you choose should always be high-quality and capture what the content in the link is all about. Blurry images or images only slightly related to the content aren't going to capture your audiences attention. Also, you can use images with words and graphics, but they aren't necessary.

Pro tip: If you plan to boost a post through paid promotion, the share image cannot be made up of more than 25% text.

4. Use the Facebook Debugger

If you've ever been frustrated by the Facebook Link preview pulling in outdated images or description copy, you'll be glad to know that these problems can now be easily fixed by the Facebook Debugger tool.

Facebook's caching scripts automatically pull in metadata to generate those pretty link previews, but if you're sharing the link for the first time or you just updated the image, the scripts will not have had time to pull in the new metadata for your current post.

Thankfully, the Debugger tool can be used to force Facebook to fetch the updated share image, title, or page description. When in doubt, use this tool every time before sharing content to make sure everything will appear exactly how you want it to.

5. Use Conversational Tone, But Keep It Short

Studies have found that the most engaged-with posts are the ones that use a conversational tone, but are kept to 40 characters or less.

Think about it, you know this instinctively. Facebook is where you communicate with your friends, stay up to date with what they're doing, and share links they might find funny or interesting. The last thing you want to see in your News Feed is someone who posts a three paragraph essay about something they're trying to tell you to care about.


It's the same with your metro's audience. If you've followed steps 1-3 above, you're already going to have an awesome looking Link, so all you have to do is introduce it or tease it in a natural and conversational way. Let the image, title, and description do the rest of the talking.

6. Try Sharing At Off-Peak Hours

The most popular times for sharing content on Facebook are Monday through Friday, 10am-7pm. However, most engagements on workdays actually happen early in the morning (when people are drinking their morning coffee and scanning the News Feed) and night (while they're sitting on the couch watching TV or laying in bed trying to get to sleep).

Use this discrepancy to your advantage by scheduling certain posts to go live during these off-peak hours when there's less content being shared but more people engaging. TrackMaven recommends 5:00pm to 12:00am local time as an optimal time to post content.


Also, weekends are usually a down time for brands and publications to post content, but users are engaging on Facebook around the clock Saturday and Sunday. You do it yourself while you're waiting at a bar for a friend, standing in line at a show, or laying in bed enjoying a lazy Sunday.

So before you head out on Friday afternoons, remember to schedule a few posts to go live at strategic times on Saturday and Sunday.

7. It's Part of a Bigger Facebook Strategy

All of these tips are great for crafting the perfect post, but none of it matters if it's not part of a consistent Facebook strategy. Sorry if this bursts your bubble, but there's no way to game the system these days. Social media users are too savvy and you won't get anywhere by bullshitting them.

To become successful on Facebook (and all of us can become incredibly successful on Facebook), you need to get serious about what you want your voice to be and put out great, authentic content everyday.

The most successful Facebook Pages aren't the ones always trying to promote something or bait you into clicking through to their site. They post content that's funny, cool, interesting, useful, or relevant. They behave more like a friend than a company that's trying to sell you something.

Think about it, what's the type of local content you like to see pop up on your news feed? It's not the dry and boring stuff your daily newspaper posts, and it's not the corny stuff some local bloggers posts. It's stuff that speaks to you and your peers in an authentic way and makes you want to be a part of what they're doing. Post that.


Friday, March 13, 2015

Tools & Tricks: Radmin Added To LearnStuff

Our regular Tools & Tricks updates bring you badass tips from the Delivery team for making the most of the DoStuff platform, growing your audience, and improving your daily workflow.

Even though it’s less than a year old, we’re well aware that our LearnStuff knowledge base is sorely out of date. Launching in a year when we moved the whole Network over to a new front-end and back-end set a pretty short expiration date for the entire thing.

We’re working to overhaul LearnStuff in the coming months to make it more intuitive and useful, but in the meantime we’ve been applying Band-Aid fixes to the existing knowledge base where we can.

Radmin Guides In LearnStuff

The biggest of these stopgap fixes has been writing basic documentation for Radmin. Ever since Radmin launched, there has been no central place for you guys to look up self-help information about the back-end.

The only option was to bug one of your fellow metros via Slack every time you got stuck.

Well now we’ve added an entire Radmin section in LearnStuff for you to look up solutions to an issue you’re having, or to help onboard new employees and interns. It’s a light but comprehensive intro to everything Radmin, so you’re not left scrambling for answers about how to export votes at 1am.

We’ll be working over the next few months to get the rest of LearnStuff updated, but for now take a look at the Radmin guides for yourself and let us know what you think.



Friday, February 27, 2015

Tools & Tricks: How To Perfect Your Front Pages In One Hour

An accurate, updated, and aesthetically pleasing front page is just as awesome as it is attainable. Follow these steps to perfect the most immediately visible portions of your metro’s front pages in under an hour. The more frequently you complete the process, the quicker it becomes!

Have a question? Check the ‘FAQ / Answers' section at the bottom of the page.

How To Perfect Your Front Pages In One Hour
  1. Set yourself up for success.
    1. A second monitor is highly recommended.
      1. A slammin’ Spotify playlist is too.
    2. Clean off your desktop.
    3. Quit all unnecessary programs.
    4. Close all of your windows except for one.
    5. Log on to your metro’s site.
      1. Make sure you’re using an account that has ‘Manager’ permissions.
      2. Head to your home page.
  2. Check your Leaderboard, Brand and Listings ads.
    1. Are all ads displaying correctly?
      1. Does anything look stretched or pixelated?
  3. Check your ‘Latest.’
    1. Click ‘View All Latest’
    2. Scan through the first page of Latest Entries
      1. Are there any duplicate posts? Misspellings?
      2. Are all of covers relevant, text-free and low contrast?
      3. Do all the tags make sense?
      4. Should anything be posted to ‘Latest’ that hasn't yet been?
  4. Check your Search Bar.
    1. Is your search suggestion still relevant?
      1. Can you update the suggestion to something more timely?
    2. Click into the ‘Search’ field.
    3. Are any of your Featured Stuff outdated?
      1. Is there anything that you should add to Featured Stuff?
    4. Do any of the featured Tastemakers have strange display names?
  5. Scan through today’s event listings.
    1. Check for event listings in need of the human touch.
      1. Do all the events make sense?
      2. Do all of the lineups seem like they’re updated?
      3. Are there any duplicate events?
      4. Are there any lame or off-brand events?
      5. Are there ‘Buy’ links present (when applicable)?
      6. Are there any shows that seem like they should be sold out that aren’t marked as such?
      7. Are all of the cover photos text-free?
      8. Are there any misspellings or strange / redundant top lines?
    2. Open each substandard event in a new tab (on the same window) - but don’t address right away.
    3. Continue working down the event listings until you’ve hit the ‘View More’ button.
    4. One by one, click into each window and address the elements of the event listing that need to be improved.
      1. Questionable lineup? Open the ticket link in a new window to double-check.
      2. Subpar photo? Use a separate window to locate an ideal image.
        1. Once you find said image, drag it your desktop.
        2. Upload the image to the event page.
          1. Make sure you keep your computer’s ‘Open File’ popup modal sorted by ‘Date Added’ (in descending order) by default.
            1. That way, you know the most recently added image will always be on top and you don’t have to spend time digging for it.
    5. Continue this process until all additional windows have been closed.
    6. Switch to ‘Tomorrow’ and repeat the process.
    7. Continue the process for six days into the future.
  6. Check your site’s footer.
    1. Are all of your Featured Event ads displaying correctly?
      1. Are any ads stretched or pixelated?
    2. Are there any outdated links in your footer?
    3. Are all of your social links present and working?
  7. Check your category navigation and click into each category.
    1. Is every category displaying more than 10 events (on a given day)?
      1. If not, consider either displaying all upcoming events within the category (see FAQ for instructions) or just removing the category.

Celebrate! You’ve finished. You now have a magnificent looking website.

FAQ / Answers

How often should I update Latest?
You should update your Latest section whenever you or a member of your team produces a piece of content that you are proud of. This can include (but is not limited to):
  • A new list (or an updated evergreen list such as ‘Top Picks,’ ‘Free Shows’ or ‘Just Announced’)
  • A new /p page
  • An awesome new giveaway or RSVP offer
  • A doXYZ-presented event announcement

Should I delete Latest entries?
No. Latest entries should never be deleted. Rather, newer updates should push older Latest posts down the list. Your Latest section should read like a blog feed and tell the ‘story’ of all your metro’s key cultural happenings throughout the year.

How do I update my Search Suggestions or Featured Stuff?
Navigate to Radmin -> Content (on the left sidebar) -> Words

How do I edit a Shortcut?
Navigate to Radmin -> Content (on the left sidebar) -> Shortcuts. When editing a shortcut:
  • Check ‘Display?’ to include the shortcut on your site’s shortcut navigation bar
  • Check ‘Show Ongoing?’ to have the shortcut include ongoing events
  • Check ‘Show Upcoming’ to have the shortcut display upcoming events immediately below the given day’s events (highly recommended for shortcuts with less than 10 events per day)

How do exclude a certain category’s events from my front page?

Navigate to Radmin -> Content (on the left sidebar) -> Shortcuts and find your metro’s default (home page) shortcut (it’s frequently titled ‘What to do’). Edit the Shortcut to ‘exclude’ events from any unwanted categories.

Have something you'd like added to this section? Send your suggestion to support@dostuffmedia.com.

Tuesday, January 27, 2015

Tools & Tricks: Improved Comedy & EDM Scrapers, Plus Page Makeovers

Our regular Tools & Tricks updates bring you badass tips from the Delivery team for making the most of the DoStuff platform, growing your audience, and improving your daily workflow.

For this Tools & Tricks update, we've got a hack for adding more comedy and EDM Events, plus some tips for improving content on your site while building up local relationships at the same time.

Improved Comedy & Nightclub Scrapers Through Cvent

Through a conversation that came to us from Jay up at Do206, we were approached by Cvent about improving Events that they sell tickets for on their sites -- TuneStub.com, LaughStub.com, and ElectroStub.com.

Their rep did an audit of our Network and found that some venues that they do ticketing for have partial Event listings, or no Event listings at all. Two weak spots of ours — comedy and EDM/nightlife listings — are especially susceptible.

See LA nightclub, Emerson Theatre, below. The current page on DoLA shows zero events, while ElectroStub.com lists at least three ticketed events per week.


Scraping Events From Cvent Sites

Obviously wanting their ticketed Events to show up correctly on DoStuff sites, Cvent offered us a little extra help in setting up Scrapers for their venue pages and fixing these discrepancies.

First, their rep emailed over a comprehensive list of every venue on their platform so we could compare their listings to their own. Then, our team set up scripts for every metro so that new Scrapers can be set up instantly for any venue on the Cvent sites.

Before you start setting up any of these improved Scrapers, however, you’re first going to want to check them against your current set up. Open up the venue list from Cvent and sort alphabetically by city or state to find links to venues in your metro (keep in mind that more than one city may apply here -- like Brooklyn or Santa Monica).

If you compare the venue page on TuneStub/LaughStub/ElectroStub to the one on your site and find that you’re missing a lot of Events, you should set up a new Scraper in Radmin to scrape Cvent's site from now on.


Using the Emerson Theatre as an example, you would go to the Scraper page in Radmin (Radmin > Events > Scrapers) and click the “New Scraper” button. In the form above you would want to add:

  1. Venue: The venue that this Scraper will be attached to on your site
  2. URL: The URL for the Cvent site where the Scraper will pull from
  3. Category: The Category for the Events that are being scraped
  4. Script: Choose the script for the corresponding Cvent site (the correct Tunestub script is named “Tunestub (shows)”

Then check “Active”, hit “Next”, and you’re ready to go.

It will take some time to browse through all the Venue pages to compare listings, so there is no rush here. We just want you to know this is available as a way to improve your Event listings, especially for comedy and EDM Events.

Event, Venue, and Artist Page Makeovers

Inspired by an article we read about About.Me’s CEO personally improving up to 50 random user profiles per week, we thought we’d suggest adopting a similar “makeover” initiative for user-created content on your sites.

It’s just a fact, user-added Event pages often look pretty shitty (see below). It’s great if people are using your site to promote their Events, but if the page looks like it was put together by your grandma it’s going to make you -- and them -- (and you) look bad in the long run.



If you spot an Event page, Venue page, or Artist profile on your site that looks like it could use some TLC, reach out to them 1-on-1 and offer to give it a makeover free of charge. Oftentimes all that's needed is to swap the Event poster out for an HD cover image. Or sometimes the Event description just needs some work.

Same goes for Venue and Artist pages. You can’t expect local bands and venues to share links to a page that looks ugly. Offer to overhaul their page with high-quality content and then share a few tips for making the most of the DoStuff platform.  If an artist or venue doesn't have HD, magazine-quality images that you can use, offer to send one of your photographers to a show and share the photos with them afterward. Nine times out of ten you will get an enthusiastic “yes”.

This 1-on-1 outreach not only improves the look of your site, it builds up good will that will pay off in the long run. As your local community gets more familiar with your site, they'll link to it more often -- driving up your audience numbers and SEO rankings. 

We try to automate as much as possible around here, but sometimes there’s just no substitute for the old-fashioned white glove treatment.

Tuesday, January 13, 2015

Tools & Tricks: How to Conquer Instagram in 2015

Our regular Tools & Tricks updates bring you badass tips for making the most of the DoStuff platform and other channels you use to reach your audience.

Instagram is one of the most popular social networks for our target audience, with over 200M monthly active users and about 90% of those under the age of 35 (yes, 9-0).

We've compiled some best practices, professional-grade tools, and online resources to help you create a kickass Instagram strategy and build a loyal following of users.

Best Practices For Instagram

While a lot of companies are active on Instagram, there’s a big difference between just throwing up pictures and building an active and engaged audience. Here are five things to always keep in mind when sharing content on Instagram.

The following is adapted from this post on the official Instagram for Business blog.

Be true to your brand

Be sure that your content expresses a clearly defined personality and voice. Feeds that feel distracted and don’t support a centralized brand message do not engage users.

The head of online marketing and social media at Herschel Supply Co. says to sit down and define your message in one sentence, and try to have every photo feed into that. For Herschel Supply the message is “well travelled”. For the DoStuff Network, that defining sentence would probably be, “Do something awesome today.”

Every photo and video you post to Instagram -- or repost from followers -- should capture that feeling of always experiencing the coolest stuff your city has to offer. If a piece of content doesn’t reach that bar, then it’s not a good fit for your Instagram feed.

A photo posted by @do415 on

Where else would you rather be in San Francisco when the sun is shining?

Share experiences

Offer a view into the lifestyle that your site makes possible through the eyes of the people who use it.

Poler Outdoor Stuff has built a massive following on Instagram by sharing adventure photos from their customers and fans. Through branded hashtags like #CampVibes and #BeneathTheBrim, they encourage followers to share personal adventures with the greater community and then feature the best on the official Poler account.

In a similar way, you can bring real world experiences to life on Instagram. After all, it’s this connection to a particular lifestyle -- one of always being in the right place at the right time -- that make people want to follow you in the first place.

A photo posted by Do512 (@do512) on

Do512's most popular photo from the two weekends of ACL Fest was this shot from the back row of the Calvin Harris show -- not a professional shot taken from the front row

Find beauty everywhere

Show how your metro sees your city and make that feel meaningful to users.

Although music is the backbone of every DoSite, concerts aren’t the only thing we love about living in our cities. Don’t be afraid to share everyday moments that capture what it is you love about your town and the people and businesses that call it home.

A photo posted by DoLA (@hellodola) on

A perfectly composed shot of this morning treat turned into one of DoLA's most engaged posts -- people appreciate the authenticity of those everyday moments

Inspire action

Start a movement around your metro’s Instagram account.

Similar to Poler’s #CampVibes above, Nike encourages followers to tag pictures taken while running with the #RunFree hashtag. Chobani’s followers use the #CreationADay hashtag to show off recipes that use Chobani yogurt.

All of these brands have turned their Instagram followers into active participants in a larger movement. What would that type of participation look like in your metro? Do502 uses the #HowWeLou hashtag to encourage users to share their view of the city. Do317 uses #DoIndyRight. What’s a similar movement that would speak to your users? #SelfieWithTheBand? #DoAwesomeStuff? #ILove(insert area code here)?

A photo posted by Mercury Ballroom (@mercuryballroom) on

Less than a month after Do502's launch, Louisville locals were already tagging their favorite concert photos with #HowWeLou

Know Your Audience

Learn what people love about your site, and explore ways to capture the imagination of new users.

What is it that drives people in your metro to go to your site and open your newsletter? Is it the chance to score those impossible-to-get tickets? Is it the cure for Wednesday night boredom? Is it exploring new pockets of your city every week?

You can’t really understand your audience without talking to them, so ask around. Then use that info to constantly refine how you engage them and how you shape the other strategies above.


Every Chicagoan knows one thing...

Third-party Tools and Apps

If you're still using just your iPhone camera and the official Instagram app to power your metro's Instagram account, we have news for you -- you're behind the times.

Since Instagram doesn't offer brands any way to schedule posts or manage large communities on their official app, a number of great third-party services that have popped up in recent years to help brands step their game up.

And while Instagram's Polaroid-inspired filters may have looked cool in 2011, there are now much more sophisticated apps for creating great looking photos on your phone.

Tools for Managing Your Account

  • Iconosqaure - Formerly known as Statigr.am, Iconosquare offers you a much more complete way to manage your Instagram community. View your feed as a grid, list, or slideshow, respond to comments (with emoji!), search for hashtags, and look up valuable metrics about your followers.
  • Repost - If you're looking for a better way to share cool photos posted by your users (via @hellodola), look to Repost. This mobile app will create a perfectly sized copy of the photo along with an overlay of the originator's username.
  • ScheduGram - Since Instagram doesn't have an official API, it's almost impossible to build a third-party scheduling tool. ScheduGram figured it out, though, through "virtualized" software and other impressive coding tricks. If you're looking for a scheduling tool, this is the best.
  • JustUnfollow - JustUnfollow helps you clean up who you follow and find more relevant people to build your community around.
Tools For Editing Photos


  • VSCO Cam - Long the hush-hush favorite app for professional photographers, VSCO Cam (pronounced "Viz-Co Cam") is the hands-down leader for editing photos on your phone. With a full tool-set for touching up photos and a huge catalog of presets, VSCO Cam will have your photos looking uber cool in no time (via @do314).
  • Instasize - Sometimes the square proportions of Instagram's camera aren't enough to fit everything you want to share (via @do502). Instasize adds a clean, white border to any photo to give it the proper 1:1 dimensions to fit on your Instagram feed.
  • Over - There are times when a photo alone can't tell the whole story. Over lets you add beautiful text and artwork to your shots to paint a complete picture of what you want to say.


You can easily copy the look of HazDF's text overlay using Over

Other Resources

Here are a few more links to bookmark to help you make the most of Instagram. If you have any more you want to share, paste them in the comments below or post them in Slack!