Wednesday, January 22, 2014

Fixes and Features: Adding to the DSD Queue

Since we've transitioned the Opportunities queue into the Do Stuff DoStuff queue, we've gotten a few questions about what to add there versus email as well as how and where to add new items.

For those of you that want any clarity, we hope this helps!

Queue vs. Email?

The short answer: whichever is more convenient for you.

The longer answer: if the issue is something that applies to the network, it will be input in the queue no matter what.  If you email us and we input it in the queue, we will add you as a follower to that task.  If you input it in the queue directly, it makes the ticket immediately visible to all who may be experiencing the same issue or desiring the same improvement.

No matter what, we will address whatever it is in a timely manner. Urgent issues will be taken care of ASAP and requests will be listed by the order we plan to add them.

DSD Entry

Always put your new item under the header "ADD ALL NEW ITEMS HERE:"*

That way a) you don't have to think twice whether it's a bug or request or a whole big project and
b) we see it immediately and move it to the appropriate bucket for you.

* It can be helpful to search for your item before adding to see if someone has input something similar and either heart or add details to the original.

Then What?!

After a new item is added, we will add it to one of the following buckets:
1) PROJECTS - we'll move it here if your request falls into a larger project that we have planned then we'll close out the individual ticket and point you to the project so you can follow along there
2) BUGS - we'll move it here if it's something not working
3) REQUESTS - we'll move it here if it is a tweak or change to functionality
4) CLARIFICATION - we'll move it here if we need more info from you or someone here at DoStuff

In PROJECTS, BUGS and REQUESTS, we will be working on them roughly in the order in which they are listed. 

Things that Determine Priority:

--- The affect on you and/or users. i.e. something broken that makes site unusable for users will get fixed fast. For others, you can show support via hearts.
--- Input from DoStuff delivery team (Kristin, Katie, Justin, Stuart & Adi).
--- Our longer term vision for building the product around which you can build a cultural institution that dominates your city for decades.

Gone To Dev

Once we decide to work on it, we will move the ticket to "GONE TO DEV:" at which point you can expect it to be completed within ~3 months (obviously if it's something causing real problems it will be done much faster).

We will comment with updates on the task and close it when complete. 

What If My Task Never Moves?

If your input has gone unaddressed and it's important, simply give us a nudge. 

Any further questions or clarity needed, please let us know!

Wednesday, January 22, 2014

Fixes and Features: Adding to the DSD Queue

Since we've transitioned the Opportunities queue into the Do Stuff DoStuff queue, we've gotten a few questions about what to add there versus email as well as how and where to add new items.

For those of you that want any clarity, we hope this helps!

Queue vs. Email?

The short answer: whichever is more convenient for you.

The longer answer: if the issue is something that applies to the network, it will be input in the queue no matter what.  If you email us and we input it in the queue, we will add you as a follower to that task.  If you input it in the queue directly, it makes the ticket immediately visible to all who may be experiencing the same issue or desiring the same improvement.

No matter what, we will address whatever it is in a timely manner. Urgent issues will be taken care of ASAP and requests will be listed by the order we plan to add them.

DSD Entry

Always put your new item under the header "ADD ALL NEW ITEMS HERE:"*

That way a) you don't have to think twice whether it's a bug or request or a whole big project and
b) we see it immediately and move it to the appropriate bucket for you.

* It can be helpful to search for your item before adding to see if someone has input something similar and either heart or add details to the original.

Then What?!

After a new item is added, we will add it to one of the following buckets:
1) PROJECTS - we'll move it here if your request falls into a larger project that we have planned then we'll close out the individual ticket and point you to the project so you can follow along there
2) BUGS - we'll move it here if it's something not working
3) REQUESTS - we'll move it here if it is a tweak or change to functionality
4) CLARIFICATION - we'll move it here if we need more info from you or someone here at DoStuff

In PROJECTS, BUGS and REQUESTS, we will be working on them roughly in the order in which they are listed. 

Things that Determine Priority:

--- The affect on you and/or users. i.e. something broken that makes site unusable for users will get fixed fast. For others, you can show support via hearts.
--- Input from DoStuff delivery team (Kristin, Katie, Justin, Stuart & Adi).
--- Our longer term vision for building the product around which you can build a cultural institution that dominates your city for decades.

Gone To Dev

Once we decide to work on it, we will move the ticket to "GONE TO DEV:" at which point you can expect it to be completed within ~3 months (obviously if it's something causing real problems it will be done much faster).

We will comment with updates on the task and close it when complete. 

What If My Task Never Moves?

If your input has gone unaddressed and it's important, simply give us a nudge. 

Any further questions or clarity needed, please let us know!